Common errors

✔ Learn how to solve common errors when using signals on the Finandy platform: opening, averaging, closing and reversing positions. A detailed guide on how to fix the errors.

Position fails to open

Is there enough balance in marketplace wallet for the signal?

Order rejected if futures order uses wallet's entire margin.

Disable Master Hook option if enabled.

Is the open tab inactive?

If using an indicator, Position with Strategy setting won't work.

Ensure that there is enough volume for all grid orders. For example, in the screenshot, the order amount in the grid is 2 USDT (total sum = 10 divided by 20 orders), which is less than the minimum allowed volume.

Check if Futures leverage size is within the maximum allowable limit.

Hedging mode must be enabled to open both Long and Short positions on the same pair simultaneously.

Verify if there is an existing position on the currency pair.
Check "positionSide" parameter, if "positionSide" is "flat", no position will be opened. Refer to signal log for details.
Check "positionSide" parameter. If you have an indicator, rather than a strategy, the value should be "Both" or "Long only" or "Short only".
To ensure correct processing, it is recommended to add a timeout of at least 2 seconds between signals. This prevents two signals from arriving simultaneously.
Check limits, you might have exceeded them.