To make a withdrawal you should go through the following steps:

  1. 1.
    Login to your account.
  2. 2.
    Click on page middle menu under the chat “Balance”.
  3. 3.
    You can see the list of currencies and balances information
  4. 4.
    Choose and click on the currensy you are willing to withdraw from the tab.
  5. 5.
    The withdrawal table will open.
  6. 6.
    On “Address” field - you should enter the address you want to send the coins.
  7. 7.
    On “Amount” field - you should enter the needed amount you want to witnotihdraw.
  8. 8.
    The “Total” field will show you the amount of coins with the fee.
  9. 9.
    The fee is written right below the withdrawal tab.
  10. 10.
    Click the “withdrawal” button.
  11. 11.
    If the amount of coins is less than fee you will see a notification.
  12. 12.
    After you clik the button you will see the additional field asking for the code from email or 2FA.
  13. 13.
    Enter the needed data.
  14. 14.
    If you did all correct, your withdrawal will be listed on “Pending withdrawals” list on the page bottom.
  15. 15.
    Your application will be processed within a few hours.
  16. 16.
    As soon as the coins were sent you can see the transaction hash next to your withdrawal on the list.
Information to add: All currencies have a minimum amount for withdrawal which is higher than withdrawal fee.

Withdrawal limits

Users verified by email have a daily withdrawal limit of 2BTC
Users that have provided evidence of their identification have daily limit of 100BTC

Transfers to Third-Party Wallets

We strongly recommend to users to only send funds from Finandy Exchange to wallets which they have full control over. This includes local wallets and external services where you personally control an account. If you wish to send funds to a wallet or account you are not in control of yourself, please ensure that the transaction goes through an intermediary personal wallet before sending to the third-party wallet. Transactions made to third-party wallets should not be made directly using a Finandy account, and we cannot take responsibility for the safe completion of your transaction if done.

Withdrawal was not received.

Transactions from your Finandy account to other exchange or wallet separated in 3 stages.
  • Application registration.
  • Blockchain network confirmation.
  • Deposit on the relevant platform.
TxID is generated within 2 hours usually, TxID means, transaction was successfully generated. Needs some time after that to confirm this transaction and credit funds to the specified service.
Most of the cryptocurrencies has a block explorer, in which you can track your transactions using TxID. If your transaction is in block explorer, then soon your withdrawal will be received.
If after 4 hours your withdrawal is not displayed in block explorer, please open ticket to the Finandy support
Last modified 10mo ago