FAQ

Account reload

For no apparent reason, you do not need to restart your account
In what cases can it help? 👉 Wrong balance 👉 Futures positions out of sync 👉 Gives an error or does not allow creating an order, or the order disappeared during the rearrangement
On average, an account reboots in about 15 seconds.

How much does a subscription price?

Trading on the Finandy exchange and trading with an API key on Binance** is free.
** Must have a Binance account without referral codes.

Is the exchange fees taken into account when trading?

Yes, the price of a position takes into account the commission for entering and exiting the transaction. That is, if the price of a long position is 100, then at any price above this, you will close the deal in plus.
Therefore, on the Binance website, the futures price differs from the price in our terminal, since Binance does not take into account the trading fee when calculating the position price.

Why does the price of a position shift when a take profit is executed?

By default, the price of the position for the current balance of tokens (contracts) is considered, taking into account all commissions for entering and exiting the transaction, that is, this is the actual breakeven of the position.
If you need to calculate the average price for opening orders, then you need to change the account settings and for new positions the price will be calculated without taking into account the partial closing of the position.

Is it safe to trade through your service? Will my coins be stolen?

There are two ways to trade on Finandy:
  1. 1.
    On Finandy Exchange We are official Binance brokers. Trading on Finandy is just as safe as trading on Binance.
  2. 2.
    Via the API key on the Binance exchange Via the API key, only orders are managed. It is impossible to withdraw coins through an API key, unless you give separate permission for this. This option is disabled by default.

How can I maximize the security of my account?

  1. 1.
    Enable 2FA
  2. 2.
    Add a Telegram bot
  3. 3.
    When trading with an API key, add an allowed IP list
  4. 4.
    Use a unique complex password on your account
  5. 5.
    Use a unique email that you don't use anywhere else or a different case in the email name, for example, [email protected]

I changed the position control settings, will they be applied automatically?

Yes, all changes in position management are applied automatically.

Will the exchange ban my account if I earn a lot?

Exchanges provide official APIs specifically for trading through them. Exchanges receive commissions from transactions, so they are equally profitable if you trade through the exchange or through the API.

I want to suggest an improvement or want to add a new feature.

What Exchanges can I trade on?

  • Binance (Spot, Margin cross, Margin Isolated, Futures)
  • Finandy Exchange (Spot, Futures)

What is the API trading fee?

The fee for trading is the same as for trading through the exchange.

Binance Fees

  • Default 0.1% of trade
  • If you enable the setting Use BNB to pay commission, the commission will be 0.075%. How to enable the setting is described

Futures

Fee
Fee using BNB
Maker
0.02%
0.018% 🔥
Taker
0.04%
0.036%
Maker - an order placed in the order list. Increases market liquidity.
Taker - an order that executes orders in the order book. Reduces the liquidity of the market.
Fee discount when trading on Futures is available if you have BNB coins in your Futures account.

I found an error in the service, where to write?

Bugs are fixed with high priority.

Where can I get an API key to work with the Exchange?

This article details how to add an API key for Binance

What do the letters L, F, M mean in the order creation form?

  • L = LIMIT order
  • F = Floating order
  • M = Market order
  • S = Stop Limit order
  • Т = Trailing order

Added Key, but balances are not shown

  1. 1.
    Check access to the markets in the key (the market must be ticked)
  2. 2.
    Try restarting your account
  3. 3.
    Either regenerate the key, you may not have copied the key or secret completely

I can't create a position in Margin Market

You may not have permission in the key. Check if the market should be ticked.
If this does not help, write to the telegram chat.

I can't create a position on Futures

Perhaps you do not have permission in the key or you have a referral code in your account.
If this does not help, write to the telegram chat.

What is the difference between Futures and Margin Market?

  1. 1.
    Commission on Futures is 0.018% (with BNB), and on Margin 0.075% - more than 4 times less, which gives an advantage in scalping strategies.
  2. 2.
    The credit on the margin account is charged immediately when an order is created, and for Futures, once every 8 hours if there is a position.
  3. 3.
    Any coin supported by margin can serve as collateral (collateral) for trading in the Margin Market, and only USDT on Futures, but if there is BTC in the Spot Market, you can make an interest-free loan for an equivalent amount. Leverage on Marginal is 3-5x, and on Futures 1-125x.
  4. 4.
    Liquidity on futures is higher due to large leverage (item 4).
  5. 5.
    The minimum entry amount on the Margin market is $10, and on the Futures $5

Tell me, what IP should be indicated in the White list in the key settings?

The list is specified in the API key management section

Inaccessible market

The market may be unavailable for trading in several cases:
  • API key not added to account
  • The API key does not have permission to trade on this market
  • A pair is not activated on the isolated margin in the wallets of the terminal

How to connect telegram bot to chat in Finandy?

  1. 1.
    If you already have a telegram bot connected in the terminal, then delete it
  2. 2.
    Create a telegram bot or add an existing bot to the desired chat
  3. 3.
    Connect the bot in the terminal, just send the authorization message from step 7 not to the bot, but to the chat where you added the bot from step 2 of this instruction.