Error codes and solutions
Last updated 31/05/2023
Notifications contain messages regarding actions in the terminal. The code number is used for diagnostic purposes.

The following is a list of the codes used, along with a brief explanation:
- "ACCOUNT-E01": "Failed to send email"
- "ACCOUNT-I01": "Email sent, check your mailbox"
- "ACCOUNT-N01": "Email not confirmed. Check mailbox or send a new email"
- "ACCOUNT-W01": "You have 30 active pairs on Isolated Margin. To activate a new pair, please deactivate the existing one first." There is a limit of 30 pairs on Isolated Margin. Increasing is not possible. Please reduce the number of pairs.
- "ACC-N01": "{{symbol}} added to Isolated Margin"
- "ACC-E01": "Error converting to BNB {{error}}" Token does not support BNB conversion or repeated conversion within 24 hours. Try again later.
- "ACC-E02": "Unable to change hedge mode with open positions. Close all positions and cancel all orders and try again" Info: Hedging mode will change only after closing all positions in the futures market.
- "ACC-I01": "BNB conversion operation completed" Information message. The conversion of your tokens has been completed successfully.
- "ACC-I02": "Position mode changed to «{{mode}}»"
- "ACC-W01": "Trading not allowed for {{symbol}} on Isolated Margin. Enable trading in your wallets."
- "CT-E01": "Subscription expired on {{market}}" Contact master trader for subscription terms. User actions are independent and not related to Finandy terminal.
- "CT-E02": "Error creating Master account (Copy trading)"
- "CT-E04": "Error deleting Copy trading account"
- "CT-E05": "Error disabling Copy trading account"
- "CT-E06": "Error enabling Copy trading account"
- "CT-E07": "Error loading connected account list" Информационное сообщение. Мастер-трейдер закрыл текущую позицию. Копирующий получает данное сообщение.
- "CT-E08": "Error connecting Copy trading account"
- "CT-E09": "Error editing Copy trading account"
- "CT-E10": "Error loading Copy trading history"
- "CT-E11": "Error sending restart command to connected accounts"
- "CT-I01": "Copy trading settings saved"
- "CT-I02": "Order canceled by master (Copy trading)"
- "CT-I03": "Order moved by master (Copy trading)"
- "CT-I05": "Position modified by master (Copy trading)"
- "CT-I06": "Position replaced by master (Copy trading)"
- "CT-I07": "Position closed by master (Copy trading)" Info: Master trader has closed the current position. Copier receives this message.
- "CT-I08": "Hedging mode changed by master (Copy trading)" There are 2 trading modes: Hedge disabled allows reversals, while Hedge enabled prevents reversals. The master determines the hedge mode, which is automatically adjusted for copiers.
- "CT-I09": "Restart command sent to all connected accounts."
- "CT-I10": "Minimum balance threshold changed by master on {{market}}. Quotes: {{curList}}."
- "CT-I11": "Bulk operation {{action}} completed (Copy trading) with ID: {{bulkId}}."
- "CT-I12": "Grid orders modified by master (Copy trading)."
- "CT-I13": "Bonus size changed by master (Copy trading) in {{market}}. Old bonus: {{oldBonus}}. New bonus: {{newBonus}}. "
- "CT-I14": "Position closed by master (Copy trading)." Info: Master trader has closed the current position. Copier receives this message.
- "CT-I15": "Grid orders created by master (Copy trading)."
- "CT-I20": "Copy trading settings saved."
- "CT-N01": "Exiting position (Copy trading) based on profit check."
- "CT-N02": "Master (Copy trading) disconnected or deleted on {{market}}."
- "CT-N03": "Master confirmed connection request."
- "CT-N04": "Master rejected connection request."
- "CT-N05": "Subscription expired on {{market}}."
- "CT-W01": "Position not copied. Balance below Master trader limit: {{minDeposit}}."
- "CT-W02": "Maximum number of open positions reached: {{maxPosQty}}."
- "CT-W03": "Maximum position volume reached: {{maxSum}}."
- "KEY-I01": "New key added: {{descr}}"
- "KEY-I02": "Key updated: {{descr}}"
- "KEY-E01": "Key connection error. Please check your API key settings on Binance. One of the following actions may be required:1) Extend key after 90 days of usage,2) Enable checkbox in market,3) Specify our server IP addresses in allowed IP list."Your API key on Binance is not functional. Take recommended actions.
- "KEY-E02": "Error deleting key"
- "KEY-E03": "Error reloading account"
- "KEY-E04": "Error stopping account"
- "KEY-E05": "Error loading keys"
- "KEY-E06": "Error loading Finandy keys"
- "KEY-E07": "Error editing Finandy key"
- "KEY-E08": "Error deleting Finandy key"
- "SVC-E01": "Error reloading module {{moduleId}}"
- "SVC-I01": "Account ready for trading"
- "SVC-I02": "Account reconfigured"
- "SVC-I03": "Module {{moduleId}} reloaded"
- "SVC-N01": "Hedging mode changed: {{mode}}"
- "SVC-W01": "API connection with {{market}} restarted by exchange. Synchronization in progress."
- "HOOK-N01": "Averaging rejected. Exceeded maximum position volume for signal «{{hookName}}»."
- "HOOK-N02": "Averaging rejected. Exceeded maximum position quantity for signal «{{hookName}}»."
- "HOOK-N03": "Pair is blacklisted"
- "HOOK-N04": "Pair is not whitelisted"
- "HOOK-N05": "Maximum position quantity reached"
- "HOOK-N06": "Timeout has not expired"
- "HOOK-N07": "Maximum position volume reached"
- "HOOK-N08": "Maximum position volume for this webhook reached"
- "HOOK-N09": "Pair is blacklisted"
- "HOOK-N10": "Pair is not whitelisted"
- "HOOK-N11": "Multiple averaging disabled"
- "HOOK-N12": "There is a loss in the position"
- "HOOK-I08": "Order created to close position based on signal «{{hookName}}»"
- "HOOK-E07": "Averaging error: «{{error}}» for signal «{{hookName}}»"
- "HOOK-E12": "Error creating order for signal «{{hookName}}» on pair {{pair}}."
- "HOOK-E13": "Signal {{hookId}} configured for wrong market: {{market}}"
- "HOOK-E14": "Signal {{hookId}} rejected. Subscription expired"
- "HOOK-E20": "Error starting the hook"
- "HOOK-E21": "Error adding the signal"
- "HOOK-E22": "Error deleting the signal"
- "HOOK-E23": "Error saving the signal"
- "HOOK-E24": "Error pasting from clipboard"
- "HOOK-I23": "Signal saved"
- "HOOK-I24": "Signal imported"
- "HOOK-W01": "Warning in signal «{{hookName}}». Cannot use positionSide = BOTH in hedging mode. Change to LONG or SHORT"
- "HOOK-W02": "Attention. Check currency pair name in signal {{hookName}}, Should be without curly brackets."
- "ORD-SLC-I01": "SLC order sent to API"
- "ORD-SLB-I01": "SLB order sent to API"
- "ORD-SLX-I01": "SLX order created"
- "ORD-SLX-I02": "SL order switched to virtual type as real SL cannot be set together with real take profits"
- "ORD-SL-I01": "SL order created"
- "ORD-SL-I02": "SL order switched to virtual type as real SL cannot be set together with real take profits"
- "ORD-VO-I01": "Virtual order sent to API"
- "ORD-E01-AMOUNT_LT_MIN_MARKET": "Order quantity of {{amt}} {{cur}} is below minimum allowed value of {{minMarketQty}} {{cur}}. Please increase order volume"
- "ORD-E01-AMOUNT_GT_MAX_MARKET": "Order quantity of {{amt}} {{cur}} exceeds maximum allowed value of {{maxMarketQty}} {{cur}}. Please decrease order volume"
- "ORD-E01-AMOUNT_LT_MIN_LIMIT": "Order quantity of {{amt}} {{cur}} is below minimum allowed value of {{minQty}} {{cur}}. Increase order volume"
- "ORD-E01-AMOUNT_GT_MAX_LIMIT": "Order quantity of {{amt}} {{cur}} exceeds maximum allowed value of {{maxQty}} {{cur}}. Please decrease order volume."
- "ORD-E01-PRICE_LT_MIN": "{{field}} {{value}} {{cur}} is below minimum allowed value of {{minPrice}} {{cur}}."
- "ORD-E01-PRICE_GT_MAX": "{{field}} {{value}} {{cur}} exceeds maximum allowed value of {{maxPrice}} {{cur}}."
- "ORD-E01-PRICE_LT_MIN_DEV": "{{field}} {{value}} {{cur}} below minimum allowed deviation of {{minPctPrice}} {{cur}}"
- "ORD-E01-PRICE_GT_MAX_DEV": "{{field}} {{value}} {{cur}} exceeds maximum allowed deviation of {{maxPctPrice}} {{cur}}"
- "ORD-E01-SUM_LT_MIN": "Order volume of {{sum}} {{cur}} is below minimum allowed value of {{minSum}} {{cur}}. Increase order volume."
- "ORD-E01-MAX_ORDERS": "Maximum open orders reached = {{maxNumOrders}}"
- "ORD-E01-MAX_ALGO_ORDERS": "Reached maximum algo order limit = {{maxNumAlgoOrders}}. Review your Stop orders"
- "ORD-E02-2": "Insufficient balance to place order"
- "ORD-E03-1013": "Order volume below minimum allowed value. Increase order volume"
- "ORD-E03-2011": "Error creating order. Pair may not be available for trading."
- "ORD-E03-2015": "No market access for order creation. Check API key permission or recreate the key"
- "ORD-E03-2019": "Error creating order. Insufficient funds for collateral."
- "ORD-E03-2027": "Max position volume reached for this leverage. Create order with lower leverage"
- "ORD-E03-3006": "Maximum loan volume exceeded. Consider using virtual SL instead of real TP and SL"
- "ORD-E03-3028": "Pair not tradable in margin market"
- "ORD-E03-4047": "Cannot open isolated and cross positions on same currency pair."
- "ORD-E03-4061": "Position mode changed. Please retry order creation."
- "ORD-E03-4164": "Order volume below minimum allowed value. Increase order volume."
- "ORD-E05": "Error creating order"
- "ORD-E04-4": "Error creating order"
- "POS-E06": "Cannot create multiple positions in same pair without hedging mode"
- "ORD-E09": "Error: Cannot move order that is canceled or completed"
- "ORD-E16-3": "No market access to create order. Check API key permission or recreate the key."
- "ORD-E16--": "Error: Invalid margin type. Please retry order creation or switch margin type (Isolated / Cross)."
- "ORD-E17": "Subscription expired for {{market}}"
- "ORD-I01": "Order created"
- "ORD-I02": "Order moved"
- "ORD-I03": "Order canceled"
- "ORD-I04": "Virtual order moved"
- "ORD-I05": "Loan taken"
- "ORD-I10": "Order created based on signal «{{hookName}}»"
- "ORD-I12": "Grid canceled"
- "ORD-I13": "Order created to decrease position based on signal «{{hookName}}»"
- "ORD-N01": "Order status after cancellation: {{status}}"
- "ORD-W01": "Error, Binance cannot accept order cancellation via API CANCEL_REJECTED[-2011]. Cancel the order on the exchange's website or try again later."
- "SETTINGS-E01": "Error saving settings"
- "SETTINGS-E02": "Error changing password"
- "SETTINGS-E03": "Error enabling 2FA"
- "SETTINGS-E04": "Error disabling 2FA"
- "SETTINGS-E05": "Error loading session"
- "SETTINGS-I01": "Settings saved"
- "SETTINGS-I02": "Password changed"
- "SETTINGS-I03": "2FA activated"
- "SETTINGS-I04": "2FA disabled"
- "SUBSCR-E01": "Error fetching address"
- "SUBSCR-E02": "Error verifying subscription"
- "SUBSCR-E03": "Error loading history"
- "SUBSCR-I01": "Subscription extended until {{date}}"
- "SUBSCR-N01": "No new payments"
- "SUBSCR-W01": "Subscription expired for {{marketId}}"
- "SUBSCR-W02": "Subscription expired"
- "SUBSCR-W03": "Subscription expires on {{dt}} for {{marketId}}"
- "SUBSCR-W04": "Subscription expires: {{dt}}"
- "TELEGRAM-E01": "Error creating Telegram bot"
- "TELEGRAM-E02": "Error deleting Telegram bot"
- "TELEGRAM-E03": "Error while switching"
- "TELEGRAM-E04": "Error loading Telegram bot"
- "TELEGRAM-I01": "Telegram bot is running"
- "TELEGRAM-I02": "Telegram bot is stopped"
- "TELEGRAM-I03": "Telegram bot is configured"
- "TELEGRAM-I04": "Telegram bot has joined the chat"
Last modified 3mo ago