Account restart

Last updated 25/07/2023

It will not be possible to create orders while the account is being restarted. The restart process typically takes between 10 and 20 seconds.

Please note that open positions will not be affected by the account restart.

To restart your account:

  1. Select "Account" menu.

  2. Click "Restart account" button.

An account restart may be necessary in case of unusual activity, such as system errors preventing order placement on the exchange.

The account will be deactivated the following cases:

  • no new position has been placed in the account for over 60 days.

  • the trader is executing trades on Binance using an API key outside of the terminal, utilizing an external bot.

  • there is a force majeure event affecting the server or network, such as a server outage in the data center.

Do you have any questions? We can help you in our Telegram chat.

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