✔ Read our frequently asked questions about working with the Finandy platform. The detailed answers will help you quickly find solutions and optimise your use of the platform.
For no apparent reason, you do not need to restart your account.
In what cases can it help?
👉 Wrong balance
👉 Futures positions out of sync
👉 Gives an error or does not allow creating an order, or the order disappeared during the rearrangement
On average, an account reboots in about 15 seconds.
How much does a subscription price?
Trading on the Finandy exchange and trading with an API key on Binance** is free.
** Must have a Binance account without referral codes.
Are the exchange fees taken into account when trading?
Yes, the price of a position takes into account the commission for entering and exiting the transaction. That is, if the price of a long position is 100, then at any price above this, you will close the deal in plus.
Therefore, on the Binance website, the futures price differs from the price in our terminal, since Binance does not take into account the trading fee when calculating the position price.
Why does the price of a position shift when a take profit is executed?
By default, position price is considered for the current token (contract) balance, taking into account all entry and exit fees for the trade, i.e. this is the actual position breakeven.
If you need to calculate average price for opening orders, you will need to change the account settings and for new positions the price will be calculated without taking into account the position's partial closure.
Is it safe to trade through your service? Will my coins be stolen?
There are two ways to trade on Finandy:
On Finandy Exchange
We are an official Binance broker. Trading on Finandy is as safe as trading on Binance.
Via the API key on the Binance exchange
Only orders are handled via the API key. It is impossible to withdraw coins via an API key, unless you give separate permission to do so. This option is disabled by default.
How can I maximise account security?
Enable 2FA;
Add a Telegram bot;
When trading with an API key, add an allowed IP list;
Use a unique complex password on your account;
Use a unique email address that you don't use anywhere else.
I can't connect 2FA, I get a message that code is incorrect.
There may be several solutions:
Each time you reload the page a new QR code is generated. You may have added the Finandy website to the Google Authenticator app and then reloaded the page in the terminal. In this case, you must delete the Finandy website in the Google Authenticator app and scan the new QR code from the terminal.
You have not synchronised the clock on your phone. In this case you need to synchronise your clock, delete Finandy's website in the Google Authenticator app and scan the new QR code from the terminal.
I have lost access to Google Authenticator, what should I do?
Log in with your username and password and click on the link for further instructions.
I have changed position control settings, will they be applied automatically?
Yes, all changes in position management are automatically applied after pressing the Save button in module configuration. In each module, the Save button must be pressed separately.
Will the exchange ban my account if I earn a lot?
Exchanges provide official APIs specifically for trading through them. Exchanges receive commissions from transactions, so they are equally profitable if you trade through the exchange or through the API.
I want to suggest an improvement or want to add a new feature.
Maker - an order placed in the order book. It increases market liquidity.
Taker - an order that executes orders in the order book. Reduces market liquidity.
If you have BNB coins in your Futures account, you can benefit from a discount on commissions when trading Futures.
The market may be unavailable for trading in several cases:
API key has not been added to the account.
API key does not have permission to trade this market.
Lost connection to the server, you need to restart your account.
Account verification required.
If you have not been able to solve your problem, then please write to support.
How to connect telegram bot to chat in Finandy?
If you already have a telegram bot connected in the terminal, then delete it.
Create a telegram bot or add an existing bot to the desired chat.
Connect the bot in the terminal, just send the authorization message from step 7 not to the bot, but to the chat where you added the bot from step 2 of this instruction.
I have lost access to telegram bot, what should I do?
You can restore access to your telegram account by using the secret word, to do this go to Delete telegram bot - No access to Telegram bot.
