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2FA

2FA (two-factor authentication) is an offline application on a smartphone for generating one-time codes.
2FA is a reliable way to protect your account from unauthorized access. 2FA is accessed via the "Account" menu.
WARNING: A 3 day withdrawal block will be set, after :
  • password change
  • telegram bot activation
  • secret word activation
  • 2FA activation
  • after deposit (for non-verified users)

Enable 2FA

1. Install the Google Authenticator App
2. Open the Google Authenticator app and click on the bottom right on the PLUS
3. Select "Scan QR-code" and point your phone camera at the QR-code on the Finandy website
4. Copy the code from the Google Authenticator app
It is important to remember that the app generates new codes every 30 seconds.
5. Paste the code copied from the application into the field on the website
6. Connection completed

Disable 2FA

  1. 1.
    Enter the current password for your Finandy account
  2. 2.
    Enter the one-time code from the Google Authenticator app
If password and code is correct, then 2FA will be disabled.

Lost access to 2FA

✅ Secret word activated in the account

1. On the login page, enter Login and Password, pass the captcha and press the "Login" button.
2. Below the Captcha you will see a field to enter 2FA. Above the field on the right click on "No access to 2FA?"
And then the "Submit a request" button
3. An email will be sent to you and, if you have a Telegram bot connected, a verification code will be sent to you.
4. from the email go to the 2FA disconnect page, enter the Secret word and, if a telegram bot is connected, the code from the bot's telegram.
5. Press the "Reset" button6. After resetting the 2FA you will be redirected to a login page where you can log in without applying the 2FA one-time code

⛔ The secret word is not set in the account

Write to our support team

Recommendations

1. Copy secret key to a safe place and you can always restore the connection if it is lost.
2. To increase security, enable access via FACE ID in the application settings.

FAQ

Q: I can't connect 2FA, it shows that the code is incorrect.
A: There may be several solutions: 1. Each time the page is reloaded, a new QR-code is generated to connect in terminal. You may have added the Finandy site to the Google Authenticator app and then reloaded the terminal page. In this case, you need to delete the Finandy account in the Google Authenticator app and scan a new QR-code from the terminal. 2. Your phone clock is not synchronized. In this case, you need to do a clock sync, delete the Finandy website in the Google Authenticator app, and scan a new QR-code from the terminal.
Q: Can the code from Google Authenticator be faked? A: You can only fake the code if you pass the secret key that is shown when you connect or someone gets access to your phone.