FAQ

❓ Why do we need checkboxes to the left of the option name?  
If the checkbox is checked, the parameter will be applied from the message of the incoming signal, even if it is a slave signal from the Master signal. 
If the checkbox is not checked, the parameter will be applied from the terminal. 
❓ If you check the option in the master account, and uncheck the checkbox in the slave signal, what settings will be applied when a signal is received? 
The setting of the option will be applied from the message of the received signal, since the checkbox is marked in the master account and the setting of the terminal of the slave signal will be ignored.
❓ How fast are orders created? 
Very fast! The delay is a fraction of a second
❓ I have different notification times in TradingView and Finandy. What does this have to do with it? 
The timing of the signal from TradingView and the signal received on the Finandy platform may be different. This difference is due to the way the TradingView service works. TradingView sends a signal later than what is written in the TradingView alert. The received signal is placed on the platform immediately. These situations are not handled by the technical support and are not a malfunction of the service.
❓ How safe is it?  
100% safe, since we only accept signals from certain TradingView servers. Besides we generate a unique link and secret for each signal.
❓ Do I need to have a paid subscription to TradingView? 
Yes
❓  If I saved the settings of signal, but change it in the indicator PINE-script, will it be accepted by the terminal?
Yes, in the signal settings we generate a code as an example, you can change it manually or using an indicator according to your strategy, while saving new versions in the terminal is not necessary 
❓ Can I configure the signals myself?  
If you have an indicator, then it gives 2 signals - one for buying, the second for selling. Using the code from the terminal settings, you can insert it into both signals by manually specifying buy to buy and sell to sell. The strategy will have 1 signal using a placeholder.
❓ A signal occurred in TradingView, but no order was created in the terminal 
Check the size of the order being created, it may be less than the minimum allowable amount or there is not enough balance. We will improve the error log later.
❓ I have a strategy, how to insert BUY/SELL into a signal message? 
You need to replace the line with the "side" parameter with "side": "{{strategy.order.action}}",
❓ I want to send signals from my server, how can I do this?
You need to add the server IP to the allowed ones in the signal settings
❓  I want to send signals from my server, how can I do this? 
You need to add the IP address of your computer to the allowed (above screen), from which you will send signals.
​https://hook.finandy.com/test - here you can test sending a signal. 
Please note that the Hook ID on the test page is taken from the signal URL, for example, if
URL: https://hook.finandy.com/vf1yNFhwtibWq6dWqlUK, then 
Hook ID = vf1yNFhwtibWq6dWqlUK
❓ I enter my IP, again does it prevent me from sending a signal from the test page?  
If your IP changes frequently, you can specify 0.0.0.0/0 and the system will accept any signal from any IP. But it is recommended to do this ONLY during testing, as it is less secure and if you know your URL/Secret you can send a signal to your account.
❓ How to set up a position reversal upon receiving a closing signal? 
In the settings there is a "Reverse" parameter.
If enabled, when a closing signal is received, the reversal position will be created for the Amount in the signal or for the Amount in the current position.
Attention! The hedging mode must be disabled (one way mode is enabled).
❓ How can I set up a signal so that only opening a position works in the strategy, and closing a position occurs through the execution of take profit or stop loss
You need to disable the Closings tab and enable the TP module with the desired settings.
❓  In case if “flat” signal is sent by strategy - what will be with position? 
"flat" means that the strategy does not have an open position. 
When receiving a signal with "positionSide": "flat" - all positions in this pair will be closed and there will be no reverse, even if it is in the settings.
❓ If I manually paste the code into the message, and the checkbox is not checked in the terminal, will it be applied?
If the option is not checked in the terminal and this option is not in the generated code, then the option will be taken from the terminal.
Last modified 3mo ago